We offer competitive pricing through best-in-class, standardised processes at every level of our organisation, allowing us to be agile. We keep our customers at the core of everything we do: from our voice operated warehouse to our drivers who are empowered with timely and relevant information from despatch, and dependable technology through a centralised control tower, the customer is core. Our integrated technology allows us to grow our business with the utmost confidence in our ability to provide a higher, reliable level of service.
Our customer’s time is best spent by focusing on their customers. We focus on taking pressure off our customer’s backdoor, ensuring that we deliver what is required when needed. We schedule deliveries before and after peak times and send notification prior to arrival to prepare our customer’s staff for the delivery. We understand that reducing the delivery time is critical for our customer – not only does it drive our efficiency, but also theirs, allowing for more customer face time.
With change as one of our core values, we understand that technology is driving change all around us. Embracing this change as a constant, we use the latest warehouse technology to optimise our operations. Through applying the latest navigation systems and methods, our customers are kept up to date while our drivers are on the road. We’ve developed centralized management systems through our control tower, which enables alignment across team members to ensure customer-centric execution at all times. Our balance between new technology, continuous improvement, and people development, cuts costs, saves time, and improves accountability.
The world is in constant change and our customers face many unknown challenges. This means that we need to be ready when the known conditions change. It means that we need to be ready to collect an emergency order when suppliers cannot deliver. It means having an emergency customer order ready to go within an hour. And it means planning around no-go zones when protest action closes routes. Failure is not an option for our customers, and it’s not an option for us.
Investing in the future today, is not an easy road taken. Investments are made early on to reduce our green house emissions, and by using the latest routing software to drive efficiencies, we reduce empty kilometres travelled. From our trailer design to our warehouse location, we take the whole network design into account. We’re focused on creating a more sustainable, ethical and responsible future.
What sets us apart?
We know what it means to go beyond what our customers need. To offer a reliable, assured supply service to our customers means that our customers get what they need when they need it. The same entrepreneurial spirit that defined us in the beginning, is the same spirit that continues to set us apart today.